Can I cancel my subscription?Updated a month ago
Yes! You may cancel a subscription to a particular product at any time. No cancellations fees involved.
Please note, if there is an outstanding order associated with your subscription, cancelling a subscription after the order is processed will not cancel the outstanding order. You will be notified by email 3 days before any upcoming charges for your subscription order, in case you need to modify it or cancel the subscription successfully to prevent an order from processing. This means that if you’ve received a notification of upcoming payment, you have three (3) calendar days to cancel that particular auto-shipment. If you cancel after that time frame, your payment is non-refundable and you will be responsible for all charges (including applicable taxes) incurred with respect to any order identified as outstanding prior to the cancellation of your subscription.
Please follow the steps to cancel your active subscription:
1. Log in to your subscription account.
2. Click "Manage Subscriptions", then "Edit Subscriptions" to view all subscriptions and select the subscription(s) you wish to cancel.
3. Under the "Swap flavor or product" option, click "Cancel subscription"
4. Confirm cancellation.
* If you opt-in for SMS reminders, you can cancel your subscription via text. Please be sure to text "End Subscription" or "Cancel" before the charge date. You may receive a message asking to confirm. Reply "YES" to confirm to ensure your subscription is cancelled. If not, your order will still be processed on the charge date.
* If you were unable to cancel your subscription in time:
Don't worry, you can always initiate a return or exchange any unwanted order for any reason! Returns and exchanges are always free, to start please visit: https://returns.orgain.com/
Need help logging in to edit your subscription? Please visit: How do I login to manage my Subscription account?