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Can I cancel my subscription?Updated 3 months ago

Yes! You may cancel a subscription to a particular product at any time. No cancellations fees involved. 

You will be notified by email 3 days before any upcoming charges for your subscription, in case you need to modify it or cancel the subscription successfully to prevent an order from processing. 

Please note, if there is an outstanding order associated with your subscription, the cancellation will go into effect once that order is processed. Therefore, in order to successfully cancel or prevent the upcoming recurring order from processing you must cancel the subscription 3 days prior to the charge date.  

Please follow the steps to cancel your active subscription: 

1. Log into your account (subscription login page here) and navigate to "Subscriptions"

2. Select the active subscription you wish to cancel under "Active Subscriptions"

3. Scroll below the order details and click "Cancel subscription". Repeat steps for any additional subscription item(s) you wish to cancel.

* If you opt-in for SMS reminders, you can cancel your subscription via text. Please be sure to text "End Subscription" or "Cancel" before the charge date. You may receive a message asking to confirm. Reply "YES" to confirm to ensure your subscription is cancelled. If not, your order will still be processed on the charge date.

 

* If you were unable to cancel your subscription in time:

Don't worry, you can always initiate a return or exchange any unwanted order for any reason! Returns and exchanges are always free, to start please visit: https://returns.orgain.com/

Need help logging in to edit your subscription? Please visit: How do I login to manage my Subscription account?

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