What happens to reward points when an order is refunded or exchanged?Updated a day ago

If your Orgain.com order is returned, your point balance may be adjusted based on the return outcome. 

• Refund to original payment method: If your Orgain.com order is refunded to the original payment method, the points earned on the original order will be removed from your account. 
• Refund to gift card: If your Orgain.com order is refunded to a gift card, the points earned on the original order will be removed from your account. You will earn points for any order placed using the gift card in the future. 
• Exchange of equal value: If you exchange your Orgain.com order for a new order of equal value, your point balance will remain unchanged. 
• Exchange of higher value: If you exchange your Orgain.com order for a new order of higher value, you will see additional points earned to match the amount spent on the new order (1 point for every $1) 
• Exchange of lesser value: If you exchange your Orgain.com order for a new order of lesser value, you will receive a partial refund for the price difference and points will be adjusted to match the new order total.