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Orgain Help Center & FAQ

<p><span style="font-family: Arial,Helvetica,sans-serif;">The <a href="https://orgain.com/products/grass-fed-pasture-raised-collagen-peptides" rel="noopener" target="_blank">Collagen Peptides</a> and<a href="https://orgain.com/products/keto-collagen-protein-powder" rel="noopener" target="_blank">&#xA0;Keto Collagen with MCT Oil</a> are paleo friendly (and also suitable for a keto diet)! :)</span></p>

The Collagen Peptides and Keto Collagen with MCT Oil are paleo friendly (and also suitable for a keto diet)! :)

Are your products suitable for a paleo diet?

Products

Diet & Nutrition

Do I have to create an Orgain.com account to shop?

I am having trouble logging into my Orgain.com account. What do I do?

How do I login to manage my Subscription account?

How do I reset my password on my Orgain.com account?

How do I view all of my past purchase history or invoices?

Do you keep or save credit card information? How do I remove my credit card on file?

How do I unsubscribe from marketing emails?

How do I change my email address on my Orgain.com account?

Account & Login

How do I track my order?

What is your shipping policy?

Are the orders shipped in refrigerated delivery trucks?

Will my order ship for free?

Do I need to be home for delivery?

How do I track my order? How long does shipping and delivery take?

Do you ship to PO Boxes?

Which shipping carriers do you use? Can I select the carrier being used to ship my order?

Where do your orders ship from?

Where do you ship?

Shipping & Delivery

What is non-refundable?

Can I return or exchange the free gift I received in my order?

Can you refund me to a different credit card or account?

How soon will I get my refund?

How does Shop Now work? ​What is Return Credit?

What is your return policy?

Return & Exchanges

Shipping, Delivery, & Returns

I just placed my order, can I cancel it?

I just placed my order, can I change it?

I just placed my order and forgot to add a promo code, can you apply it to my order?

I just placed my order, can I change the shipping address?

I just placed my order, can I swap promo codes or add another promo code?

I just placed my order, can I change my billing address?

Edits & Cancellations

Do you accept food stamps EBT, SNAP?

What type of payment methods do you accept?

What is Shop Pay?

How do I opt out of Shop Pay?

What are Shop Pay Installments?

How can I manage Shop Pay Installments?

How can I return an item purchased using Shop Pay Installments?

Shop Pay

Do you accept prepaid gift cards?

What are the terms of the Orgain.com Gift Card?

Can I use Orgain.com gift card to pay for Subscribe & Save products?

Can I use a promo code to buy an Orgain.com gift card at a discount?

Can I  combine multiple Orgain.com gift card balances into one?

How do I redeem an Orgain.com gift card during checkout?

How do I check the balance of my Orgain.com gift card?

How do I buy an Orgain.com gift card for a friend or family member?

Does the Orgain.com gift card expire?

Gift Cards

Payment Methods

I received my package but the wrong item was shipped. What should I do?

I received my package but it arrived damaged. What should I do?

I received a shipping or delivery confirmation email but I cannot locate my order. What should I do?

I received my package but found one or more items missing. What should I do?

I placed a large order but only received one package so far. Should I expect more packages?

I placed an order 3-4 days ago and it has not shipped. When will it ship?

Order Issues

How do I apply a promo code to my order?

Why is the promo code or discount not applying to my order?

Do you offer rain checks on promo codes?

Promotions

Orders & Accounts

How does the Subscribe & Save program work?

Is there a fee to subscribe to a product?

How do I Subscribe & Save to a product?

Can I have multiple subscription orders?

What type of frequency should I choose?

Overview

How do I update my subscription shipping address?

How do I update my active subscription billing payment method?

How can I  modify my subscription via SMS?

How can I opt-in to manage my subscription via SMS?

How do I login to manage all of my subscription orders?

When will I be charged and will I be notified?

Can I cancel my subscription?

Account

What type of payment methods do you accept for the Subscribe & Save Program?

Can I apply a promo code to discount my subscription order?

Promos & Payments

Can I swap my current subscription for a new product or flavor?

How can I skip or reschedule my active subscription?

How do I edit the quantity of my active subscription product?

How do I edit the frequency of my active subscription?

How do I remove or delete one-time purchase item add-on to my subscription?

How do I cancel my active subscription product?

How do I edit or change my shipping address for my active subscription?

How can I adjust my frequency to ship every 2 weeks or 15 days?

I canceled my subscription, does this cancel the outstanding order?

How do I reactivate a cancelled or inactive subscription product?

How do I add a product to my upcoming subscription?

How do I edit my subscription shipping address?

Will my subscription order ship for FREE?

Will I be notified when my subscription order has shipped?

Shipping

Subscribe & Save

How do I earn points by leaving a review?

How do I earn points in the ShakeUp! Rewards Program?

How do I check my ShakeUp Reward point balance to see points earned?

Can I earn points without purchasing anything?

Can I transfer my points to a friend or family member?

Will the points I earned expire?

How to Earn Points

How do I redeem my points?

Can I redeem and combine my points and a promo code at checkout?

How do I redeem my points to discount my active subscription?

I redeemed points to generate a promo code but misplaced it, where can I find it?

Can I redeem my points to purchase an Orgain.com gift card?

Do points roll over during redemption?

What happens to my points when I return items?

How to Redeem Points

How do I join ShakeUp Rewards?

If my membership is cancelled or terminated, what happens to points that I already earned?

Do I have to create an account to join ShakeUp Rewards Program?

Membership

Do your products contain all 9 essential amino acids and is it a complete protein?

What are the phosphorous levels of Orgain products?

What is the difference between total carbohydrates and net carbohydates?

Which Orgain products are suitable for a paleo diet?

Which Orgain products suitable for a vegan diet?

Which Orgain products are suitable for a keto diet?

Are Orgain products suitable while breastfeeding or pregnant?

Are Orgain products suitable for my medical condition diet?

Are select Orgain products sold at Costco exclusive?

Where can I buy samples or single servings of Orgain?

Is Orgain available internationally?

Is Amazon an authorized retailer?

Which retailers accept manufacturer coupons?

Where can I buy Orgain in the US?

Where to Buy Orgain

What is creatine? How can I use creatine?

Does Orgain make products without any sweeteners?

I see shiny pieces of crystals in my protein powder that resemble glass, what is that?

Does Orgain use probiotics?

Does Orgain make products without stevia?

What are the natural flavors used Orgain products?

Does Orgain use artificial preservatives?

I see tiny black specs or dots in my protein powder, what is that?

Does Orgain use MSG?

Does Orgain use lactose ingredients?

Does Orgain use added sugar?

Are Orgain products made with GMO ingredients?

Does Orgain use carrageenan?

Does Orgain use or add caffeine?

Ingredients

How should I store the Orgain product?

What is the shelf life of Orgain product?

Where are Orgain products made?

Storage & Shelf Life

I can't find a product. Has it been discontinued?

Which Orgain products are new?

My favorite item is out of stock, when will it be restocked?

Stock & Discontinuations

I mixed an Orgain product containing MCT Oil in a Styrofoam cup and it melted, why?

Peppermint Hot Cocoa Whipped Mousse Recipe

Can I mix hot liquids in my Orgain BlenderBottle®?

Can Orgain products be used for cooking, baking, and freezing?

Why do I need to shake the ready-to-drink shakes?

Preparation & Usage

Does Orgain use recyclable packaging?

Does Orgain use BPA free packaging?

Is the Tetra Pak carton interior lined with aluminum?

Packaging & Recycling

Are Orgain products NSF certified for Sport?

Are Orgain products certified USDA Organic?

Are Orgain products certified Vegan?

Are Orgain products certified Kosher?

Are Orgain products certified Whole 30 Approved?

Certifications & Testing

Does Orgain use coconut?

What are the top 9 allergens?

Does Orgain use wheat or gluten ingredients?

Does Orgain use milk or dairy?

Does Orgain use tree nuts?

Does Orgain use peanuts?

What are your facility allergen control practices?

Allergens

How do I contact Orgain consumer care?

I'd love to mail Orgain a letter, where do I mail it to?

I am interested in joining the Orgain team, who do I contact?

I am a member of the media or press, how do I contact your PR?

I’m interested in opening a direct wholesale account with Orgain, how do I apply?

Which Orgain products are suitable for a paleo diet?Updated 3 months ago