Orgain Help Center & FAQ logo
Orgain Help Center & FAQ logo

All articles

Order Issues

I received my package but the wrong item was shipped. What should I do?

To report an issue with an order you received, please visit our chat and follow the steps below:. We're so sorry for the mispick. Please contact us within 45 days of your order ship date to report any issues. Please provide us a photo of the incorrec

I received my package but it arrived damaged. What should I do?

To report an issue with an order you received, please visit our chat and follow the steps below:. Please take some photos of the damages. Please provide the photo(s) of the damages, confirm the item(s) that were impacted, and your resolution preferen

I received a shipping or delivery confirmation email but I cannot locate my order. What should I do?

To report an order issue, please feel free to start a chat with us on Orgain.com and select "Track and manage my orders". Select your order number and report the issue. Please see more details below:. If you received a shipping confirmation email and

I received my package but found one or more items missing. What should I do?

Don’t be alarmed. Your order may ship in multiple packages (at no extra cost to you) as we want to get as much of your order to you as quickly as possible. If you have not received the item(s) after the third business day, please contact us so we can

I placed a large order but only received one package so far. Should I expect more packages?

Yes, your order may ship in multiple packages (at no extra cost to you). Sometimes these packages are not delivered on the same day. To track multiple packages, please refer to your Shipping, Out for Delivery, or Delivery Confirmation emails and clic

I placed an order 3-4 days ago and it has not shipped. When will it ship?

Don’t worry, your order has not fallen through the cracks. Our warehouse team needs more time to process your order. As soon as your order ships, you will receive a shipment confirmation email and/or a text message if you have opted in to this featur